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| About Us This web site is owned and operated by Learning Works who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Learning Works FREEPOST (SCE 11716) 9 Barrow Close Marlborough Wiltshire SN8 2YY United Kingdom Phone: 01672 512914 Fax: 01672 519025 Email: chris [dot] willmets-secker [at] learning-works [dot] org [dot] uk |
| Making A Purchase Making a purchase could not be easier. Just browse our Online Catalog, and click on the ADD TO CART button for the item you want to purchase. You will be taken to a summary page and you can enter the quanity you need which is then added to the shopping cart. You are able to go backwards and forwards between the shop catalogue and the shopping cart by navigating the different MENUS or NEXT and ADD TO CART buttons. After you have finished your selection, click on "CHECKOUT" and you will be asked for the details that we need to be able to fulfill your order. The postage rates are determined by the shipping address and will be calculated, as will any VAT, as you proceed to the end of your order. If you are purchasing a digital download product the procedure for buying is as stated above. Once you have paid for the product you will receive a receipt where you can download your purchase, just click on the red highlighted link. You will also receive an email with download links which are valid for 24 hours. We are able to invoice UK based schools and organisations. This can only be done by either sending a fax to 01672 519025 or telephoning the office on 01672 512914 or sending an email together with: Official order number, name of recipient, delivery address and invoice address, to info@learning-works.org.uk If you wish to pay by cheque, products ordered will not be despatched until payment has been received. Please make sure full details of your order and address are included with the cheque. Cheques should be made payable to: Learning Works International Ltd. and sent to the following address: Learning Works®, FREEPOST (SCE 11716), 9 Barrow Close, Marlborough, Wiltshire, SN8 2YY. email: info@learning-works.org.uk |
| Shipping And Handling Shipping is charged by weight and we use Royal Mail services. Our Courier (UK Shuttle) will be used at our discretion, usually for orders which are particularly bulky. This service is next day delivery before 1600. If you would like your order sent via courier or you would like to take advantage of pre 9am, 10am, 12pm, 4pm then please call the office on (01672) 512914 for a price and availability of service. United Kingdom: There is a minimum charge of £2.50 rising to a maximum of £15. Europe: Orders for Europe will be sent via Airmail. There is a maximum weight of 2Kg for this service so orders exceeding this weight will be split into packages of 2Kg or less. The minimum charge is £2.50, there is no upper limit. Rest of the World: Orders for the rest of the world will be sent via Airmail. There is a maximum weight of 2Kg for this service so orders exceeding this weight will be split into packages of 2Kg or less. The minimum charge is £2.50, there is no upper limit. |
| Delivery Schedule We aim to deliver your order as soon as possible. We will normally despatch your order to you within 5 business days. |
| Back Orders If your item is not in stock, we will back order for you. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
| Credit Card Security All transaction information passed between the Learning Works website and SagePay is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to Learning Works from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the SagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Please note we are unable to accept payments using American Express. |
| Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. Please see our returns policy for details of how to send back any unwanted item. |
| Reaching Us If you need to reach us, please e-mail us on info@learning-works.org.uk, alternatively, you can call on International +44 1672 512914 or fax us on +44 1672 519025 or write to us at: Learning Works® FREEPOST (SCE 11716), 9 Barrow Close, Marlborough, Wiltshire. SN8 2YY Tel: 01672 512914 - Fax: 01672 519025 |
| Privacy Policy Learning Works do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Returning a product Before returning any item please contact the Learning Works office to obtain a returns authorisation number. Please note that we reserve the right to refuse any return which does not include a returns authorisation number. Packing the item Wrap the item securely and include the invoice along with your returns authorisation number clearly printed on the outside of the package. Usually the packaging in which the item was sent can be used for its return. Replacement or refund We will ask you if you would like us to replace the item (provided it is still available) or refund your card. Returning an unwanted item You may return any unwanted item within 7 days of receiving it, for a full refund less postage. We will refund your card once we have received and processed the item. * We will only refund delivery costs if the return is a result of our error. * We cannot refund or exchange any opened or used item unless it is faulty. |
| Remittance Terms If you are a school or organisation you can request to pay by invoice. Payment terms are 14 days from date of invoice unless prior agreement is in place. Please call, fax or email the office to place your order. |